Terms of Use

Effective date: November 2, 2026 · Last updated: November 2, 2026

1. Eligibility

You must be at least 13 years old, or the minimum age in your country to use the App and consent to the processing of your data, and able to form a binding contract or have the permission of a parent or guardian. The AI features, including AI Face Scan, must not be used by children.

2. The App

GlowApp helps you understand your skin and keep a skincare routine. It includes AI Face Scan, Glow AI chat and AI insights, morning and evening routines with reminders and streaks, a product shelf with barcode lookup, and Home Screen widgets. The App works without an account, and most of your content is stored on your device. We may change, add or remove features over time. If we remove a core feature of GlowApp Pro, we will take reasonable steps to tell you in advance.

3. License

We grant you a personal, non-exclusive, non-transferable, revocable license to use the App on devices you own or control, for your own non-commercial use and in line with the rules of the store you got it from. You may not copy, modify, resell or redistribute the App; reverse engineer it except where the law allows; remove proprietary notices; or use it to build a competing product.

4. Your content

You own the content you create in the App, such as photos, notes, routines and chat messages (“Your Content”). You give us a limited license to process Your Content only as needed to provide the features you use, for example sending a photo to the GlowApp AI service to analyse a scan. You are responsible for Your Content and confirm that you have the right to use it. Only submit photos of yourself.

Because most data is stored on your device, it can be lost if your device is lost, reset or the App is deleted. Use the App's backup feature and keep your backups safe. We do not guarantee that a backup can always be restored.

5. GlowApp Pro, subscriptions and free trials

GlowApp is free to download. GlowApp Pro unlocks more face scans, more Glow AI conversations, full insights, multiple routines and unlimited products. It is offered as an auto-renewing monthly or yearly subscription, or as a one-time lifetime purchase. Prices are shown in the App before you buy and may vary by country.

• Payment. Payment is charged to your Apple Account (or Google Play account on Android) at confirmation of purchase.
• Auto-renewal. Subscriptions renew automatically for the same period and price unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period.
• Cancelling. You can manage or cancel your subscription at any time in your App Store account settings (on iPhone: Settings › your name › Subscriptions) or in Google Play. Cancellation takes effect at the end of the current period; you keep Pro until then. Deleting the App does not cancel a subscription.
• Free trials. Eligible plans may include a free trial, shown before you subscribe. Unless you cancel at least 24 hours before the trial ends, the subscription starts and you are charged. Any unused part of a trial is forfeited when you purchase a subscription.
• Lifetime. A lifetime purchase is a one-time payment that does not renew and gives Pro for as long as we offer the App.
• Price changes. If a subscription price changes, the store will notify you and, where required, ask for your consent before the new price applies.
• Refunds. Purchases are handled by Apple or Google and refunds follow their policies. On iPhone, request a refund at reportaproblem.apple.com. Nothing in these Terms limits refund rights you have under consumer law.
• Restoring. Use “Restore Purchase” in the App to restore Pro on a new device signed in to the same store account. We use RevenueCat to check your purchases; if that check fails, Pro features may be unavailable until it succeeds.

6. AI features

• Consent and data. AI Face Scan, Glow AI chat and AI insights are optional and start only after you accept the in-app consent screen. They are powered by third-party AI models (currently Claude by Anthropic) through the GlowApp AI service. How your photos and messages are handled is explained in our Privacy Policy.
• Automated output. AI output is generated automatically and can be wrong, incomplete or not right for you. Face scan results are estimates from a photo and depend on lighting, camera and photo quality. Use your own judgment, read product labels and patch-test new products.
• Suggested actions. Glow AI may suggest changes to your routines, reminders, products or settings. Nothing changes until you confirm, and applied changes can be undone in the App.
• Scope. Glow AI helps with skin care and the App only. It may decline other topics, unsafe or explicit requests, or photos that are not suitable skin photos.
• Fair use and limits. AI features have usage limits on every plan, including Pro and lifetime, such as a number of chats or scans per day or month and a fair-use limit on AI processing. Pro limits are much higher than free limits but are not unlimited. When a limit is reached, the feature pauses until it resets, and heavy use may be answered by a lighter AI model. We may adjust limits to keep the service sustainable.
• Availability. AI features need an internet connection and depend on third-party services, so they may sometimes be slow, unavailable or changed.

7. Acceptable use

You agree not to: break the law or anyone's rights; upload photos of another person without their consent, or of a minor; send sexual, explicit, violent or hateful content to the AI features; try to make Glow AI ignore its instructions or safeguards, or extract them; get around usage limits or paid features, for example by creating many installations, automating requests or modifying the App; or interfere with or attack the App or the GlowApp AI service. We may limit or block access to the AI features for installations that break these rules.

8. Not medical advice

GlowApp is a self-care tool, not a medical device. It does not provide medical, dermatological or other professional health advice, diagnosis or treatment. Face scan scores, skin type and skin age, insights and Glow AI answers are general cosmetic guidance and estimates only. Always seek the advice of a dermatologist or other qualified health professional about any skin condition, allergy, medication or treatment, and never ignore professional advice or delay seeking it because of something in the App. If you have a reaction to a product, stop using it. In an emergency, contact your local emergency services.

9. Third-party services

The App relies on third-party services, including Apple, Google, RevenueCat, Anthropic and Open Beauty Facts. Product information from Open Beauty Facts is provided by its community and may be incomplete or wrong. Your use of third-party services is subject to their own terms.

10. Our rights

The App, including its name, logo, mascot, design and code, belongs to us or our licensors. These Terms do not give you any rights to them except the license in Section 3.

11. Disclaimer

To the extent permitted by law, the App is provided “as is” and “as available”, without warranties of any kind, including fitness for a particular purpose, accuracy or uninterrupted availability. Some jurisdictions do not allow these exclusions, so some may not apply to you.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for loss of data, profits or goodwill, arising from your use of the App. Our total liability for any claim relating to the App is limited to the amount you paid for the App or GlowApp Pro in the 12 months before the claim, or USD 50 if you paid nothing. Nothing in these Terms limits liability that cannot be limited by law, or your mandatory rights as a consumer.

13. Ending these Terms

You can stop using the App at any time by deleting it (remember to cancel any subscription separately). We may suspend or end your access to the AI features if you seriously or repeatedly break these Terms, or if we discontinue the App, subject to applicable law and store rules. Sections 4, 8, 10, 11, 12 and 15 survive.

14. Apple App Store terms

If you downloaded the App from the Apple App Store: these Terms are between you and us, not Apple, and we, not Apple, are responsible for the App and its content. Apple has no obligation to provide maintenance or support for the App. If the App fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price; Apple has no other warranty obligation regarding the App. Apple is not responsible for any claims relating to the App, including product liability, legal or regulatory compliance, consumer protection, privacy or intellectual property claims. You confirm that you are not in a country subject to a U.S. Government embargo and not on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Apple's Standard EULA also applies where these Terms are silent.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict-of-law rules, except where mandatory consumer protection law in your country says otherwise. Before starting any claim, please contact us at [email protected] so we can try to resolve the issue informally. If we cannot resolve it within 60 days, either party may bring the dispute before the competent courts of Indonesia, without affecting your right to use the courts of your own country where the law gives you that right.

16. Changes

We may update these Terms. We will post the new version here with a new date and, for material changes, let you know in the App. If you keep using the App after a change takes effect, the new Terms apply.

17. General

These Terms and the Privacy Policy are the entire agreement between you and us about the App. If any part is found unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver. You may not transfer these Terms; we may transfer them as part of a merger or sale of the App. If these Terms are translated, the English version prevails where the law allows.

18. Contact

GlowApp, Mlinjo Creative Labs
Email: [email protected]